Shipping policy

Nexus Market aims to process and deliver orders as efficiently as possible. This Shipping Policy explains our order-processing and delivery practices.

Order Processing

Orders are generally processed after the required order details and payment or payment-on-delivery arrangements have been confirmed.

Processing times may vary depending on product availability, order volume, public holidays, and verification requirements. If an unexpected delay occurs, we may contact you using the details provided with your order.

Delivery Locations

We deliver to locations supported by our available shipping partners. Delivery availability may depend on the destination, courier coverage, and the type of product ordered.

If your address is outside the available delivery area, we will contact you where possible to discuss the available options.

Estimated Delivery Times

Delivery times depend on the destination, courier service, order processing, and other factors.

Any estimated delivery timeframe shown on the product page, checkout, or order confirmation should be treated as an estimate unless expressly guaranteed. We will communicate a more specific timeframe when reliable information is available.

Shipping Charges

Applicable delivery charges will be displayed at checkout or communicated before an order is finalized, where applicable.

Shipping charges may vary based on the destination, order size, courier service, or promotional offer.

Tracking Information

Where tracking is available, we may provide a tracking number or tracking link by email, SMS, or another available communication channel.

Tracking updates are supplied by the shipping provider and may not appear immediately after dispatch.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate names, phone numbers, and delivery addresses. Incorrect or incomplete information may cause delays, failed delivery attempts, or additional courier charges.

Please contact us as soon as possible if you notice an error in your shipping details.

Failed Delivery and Unclaimed Orders

If a courier cannot deliver an order because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may make additional attempts or return the parcel according to its own procedures.

Any additional shipping charges or refund adjustments will be handled in accordance with the applicable order terms and consumer protection requirements.

Lost, Delayed, or Damaged Shipments

If your shipment appears delayed, lost, or damaged, contact us with your order number and tracking details. We will review the issue and coordinate with the shipping provider where appropriate.

Please report visible shipping damage as soon as reasonably possible and retain any packaging or supporting photographs that may help with an investigation.

Contact Us

For shipping and delivery questions:

Nexus Market
Email: nexusmarket.supoort@gmail.com
Address: DHA Phase 2, Islamabad, Pakistan