Refund policy
At Nexus Market, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which customers may request a return, replacement, or refund for purchases made through our online store.
Return Eligibility
Customers may request a return if an item:
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Arrives damaged or defective.
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Is incorrect or different from the item ordered.
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Has a significant issue that was not disclosed in the product description.
To help us review your request, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos or videos where applicable.
Items must generally be unused, in their original condition, and accompanied by their original packaging where reasonably possible. Certain products may be excluded from returns for hygiene, safety, or other legitimate reasons, subject to applicable law.
Non-Returnable Items
Returns may not be accepted for:
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Products damaged through misuse, improper handling, or accidental damage after delivery.
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Used products that cannot reasonably be resold for hygiene or safety reasons.
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Items returned without prior approval, where approval is required.
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Products clearly identified as non-returnable before purchase, where legally permitted.
These exclusions do not affect any rights customers may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us at nexusmarket.supoort@gmail.com. Please include your order number and supporting photos or videos.
After reviewing your request, we will explain the available resolution, which may include a replacement, return, or refund.
Refund Process
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be processed through the original payment method where possible, or through another mutually agreed method.
The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.
Return Shipping Costs
If the return is due to our error, such as an incorrect, damaged, or defective item, we will communicate the appropriate return-shipping arrangement.
For other approved returns, customers may be responsible for return shipping costs, where permitted by applicable law and disclosed before the return is arranged.
Order Cancellations
Cancellation requests should be submitted as soon as possible. Orders that have already been processed or shipped may not be cancellable, but customers may contact us to discuss available options.
Contact Us
For return, replacement, or refund requests, contact:
Nexus Market
Email: nexusmarket.supoort@gmail.com
Address: DHA Phase 2, Islamabad, Pakistan