Privacy policy

Nexus Market respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and when it may be shared when you visit or purchase from our online store.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact details, including your name, email address, phone number, and delivery address.

  • Order details, including purchased products, order history, and transaction status.

  • Payment-related information processed through our payment service providers.

  • Device and browsing information, including IP address, browser type, and interactions with our website.

  • Information you provide when contacting customer support or submitting a request.

We do not intend to collect more personal information than is reasonably necessary for the purposes described in this policy.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Arrange shipping, delivery, returns, and refunds.

  • Communicate order confirmations, shipping updates, and customer support responses.

  • Maintain and improve our website and shopping experience.

  • Detect fraud, unauthorized transactions, and security issues.

  • Comply with applicable legal and regulatory obligations.

  • Send promotional communications where permitted by law and subject to your preferences.

Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify and other service providers may process personal information to support website hosting, payments, analytics, customer service, and order fulfillment.

Your information may also be shared with shipping companies, payment processors, technology providers, and professional advisers when reasonably necessary to provide our services or meet legal obligations.

We do not sell your personal information to third parties in exchange for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, and support advertising or analytics where enabled.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain appropriate business records, resolve disputes, and meet legal requirements.

We use reasonable measures designed to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.

Children's Privacy

Our store is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

International Data Processing

Shopify and our service providers may process information in countries other than your own. Where required, appropriate safeguards will be used for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy questions or requests:

Nexus Market
Email: nexusmarket.supoort@gmail.com
Address: DHA Phase 2, Islamabad, Pakistan